Salon Etiquette

Our Salon

At Natural Alternatives Salon it is our goal to provide a peaceful and serene atmosphere for our clients. Hence, our waiting area is reserved for our guests waiting to be serviced by one of our professional stylists. We ask that all guests avoid inviting and/or bringing guests (of any age) that are not receiving service to your scheduled appointment. Thank you in advance for respecting our wishes and the solitude of our guests.

Image Profile

Images Profiles are required for all first time clients prior to their first scheduled appointment. These consultations gives you the opportunity to meet your stylist and explain your desires and hair care essentials such as natural hair care, hair thinning, transition from relaxed to natural, locking process, hair extensions, coloring and natural hair products. Our stylists are thoroughly trained hair professionals who strive to personalize your hair care experience by suggesting impeccable styles and solutions based on your individual needs. All consultations are scheduled by appointment only, Wednesday – Saturday 10am – 6pm. Please contact Natural Alternatives Salon to schedule your image profiling appointment.

Hair Preparation

Hair preparation is one of the most important luxuries provided by Natural Alternatives Salon. It could mean the transformation from broken and damaged hair to healthy and vibrant hair. It is the single most paramount step to healthy natural hair care. Because hair preparation requires more time than a fundamental style, please allow time during your scheduled appointment for this accommodation. Hair preparation includes shampooing, conditioning, detangling, comb outs and/or blow outs and typically takes 20 minutes to an hour. This amenity is priced with full service only.

Salon Policies

To ascertain you and our other guests a tranquil salon experience, we ask that the following guidelines are observed:

  • Prepare for your appointment: Appointments are subject to availability. We recommend that you contact the salon in advance to schedule an appointment. Prior to arriving for your appointment, hair should be free of braids, twists, weaves, or tangles of any kind. If hair is unprepared by the scheduled appointment, additional time (if available) and fee will apply based on the amount of preparation needed. Please keep in mind that if time is unavailable, rescheduling will be considered.
  • Appointment confirmation: Prior to your appointment, we offer a courtesy call as well as email and text. In the event that you do not receive a call, we encourage our clients to contact us 24-48 hours before your appointment to validate the proper day, time, and service(s) to be provided.

Early Arrival

Please arrive early or on time for your scheduled appointment to make your Natural Alternatives Salon experience a pleasurable one. We cannot guarantee service for late arrivals over 20 minutes as our scheduling is designed to allow sufficient time to complete your requested hair needs. If you are running late, please contact the salon as soon as possible. Late arrivals for any reason may result in rescheduling of your appointment.

Cancellations

For any reason you must cancel your appointment, we ask that you notify the salon 24 hours in advance. Cancellations received with less than 24 hours’ notice are subjected to a service charge of 50% and will be charged to your next appointment to compensate your stylist for lost revenue. All deposits are voided, if appointments are not kept.

Extensions and color

All hair extension and color clients must receive a consultation before their first hair extension or color appointment. During this consultation, the stylist will discuss hair care needs and pricing. A non-refundable deposit is required for all extension appointments. Deposits are accepted in person or by phone using a Visa or MasterCard. A 24-hour advance notice is required to reschedule appointments to avoid sacrificing the deposit.

Hair Extension Removal

Extension removal services are available upon request. When scheduling for the removal of extensions, please allow additional time to ensure the process is done correctly.

If special hair orders are required, this must be paid for and placed seven business days before your appointment by phone or in person.